Please read these terms carefully before engaging Proven Surfaces for any flooring project. By requesting a consultation or entering into a service agreement, you agree to the following terms.
Proven Surfaces provides contractor-grade epoxy flooring, polished concrete, quartz epoxy, and related concrete surface services. All work is performed according to the scope, specifications, and pricing outlined in the written proposal provided to the client prior to project commencement.
A signed proposal or written acceptance (including email confirmation) constitutes a binding service agreement between the client and Proven Surfaces. No work will begin until the agreement is executed and the required deposit is received.
Any changes to the agreed scope of work must be documented in writing and may result in adjustments to pricing and timeline.
Payment is structured in three phases unless otherwise specified in the proposal:
Accepted payment methods include check, bank transfer, credit card, and approved financing options. Late payments are subject to a 1.5% monthly finance charge on any balance past 15 days due.
Proven Surfaces provides a written 5-year warranty on all flooring installations, covering:
The warranty does not cover:
Warranty claims must be submitted in writing to provensurfaces@gmail.com. Proven Surfaces will inspect the floor within 14 business days and, if the claim is valid, repair or recoat the affected area at no cost to the client.
Proven Surfaces' total liability for any claim arising from services performed shall not exceed the total amount paid by the client for the specific project in question. In no event shall Proven Surfaces be liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or loss of use.
Proven Surfaces is not liable for delays or failures caused by events beyond our reasonable control, including but not limited to weather, supply chain disruptions, acts of God, or client-caused delays in site readiness.
Proven Surfaces reserves the right to cancel or postpone a project if site conditions are unsafe, if the concrete substrate is unsuitable for coating, or if the client fails to meet agreed preparation requirements.
In the event of a dispute, both parties agree to first attempt resolution through direct communication. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding mediation in the state where the project was performed. Each party shall bear its own costs of mediation.
If mediation is unsuccessful, the dispute may proceed to binding arbitration under the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.
The client is responsible for ensuring the work area is cleared of all personal property, vehicles, and obstructions prior to the scheduled start date. Proven Surfaces is not responsible for damage to items left in the work area.
The client must provide adequate access to water, electricity, and the work area. Any delays caused by lack of site readiness may result in rescheduling fees.
Proven Surfaces reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued engagement of services after changes are posted constitutes acceptance of the revised terms.
Last updated: January 2025
Questions about these terms? Contact us at provensurfaces@gmail.com or call (727) 463-3174.